Skytrax, the international airline survey company, has renewed Finnair’s four-star rating on the grounds of the audit report conducted as part of the World Airline Star Rating programme. The rating is based on an impartial and thorough assessment of all the services the airline offers.
Finnair is the only Nordic airline with a four-star Skytrax rating. In 2010 and 2011, airline passengers also voted Finnair the best airline in Northern Europe in the Skytrax World Airline Awards. World Airline Awards™ are the global benchmark of airline excellence.
“We are delighted about this rating,” says Anssi Komulainen, Senior Vice President, Customer Service. “This is a recognition of all our joint efforts. We have determinedly renewed our customer service and the whole chain of service works better than before. Thanks for this great achievement belongs to our whole personnel.”
Country Manager for Australia and New Zealand, Geoff Stone, went on to say “We are very proud of this achievement and are always striving to better our service to our customers. This has shown through in more and more passengers choosing to fly Finnair to Europe”.