· 91% overall satisfaction
According to a recent study* conducted among 816 passengers, foreign travellers are satisfied with the welcome reserved for them in France and especially the services offered at Paris airports. This study dispels certain myths about the Paris airports.
91% overall satisfaction at Paris-Charles de Gaulle
9 out of 10 passengers are satisfied with airport services.
A more favourable image of the airport after their trip
‘Primary’ travellers are those who return from their trip with a more favourable opinion (gain of 26 points in positive views: 55% were satisfied before their trip compared with 81% afterwards).
An investment of 580 million euros
New infrastructures have been created: opened in June, boarding pier M at terminal 2 E accommodates the largest lounge in the Air France network. Representing an investment of 580 million euros for Aéro-ports de Paris, boarding pier M is dedicated to long-haul flights and can handle up to 7.8 million pas-sengers.
Ultimately, the Paris-Charles de Gaulle hub will be able to handle close to 42 million passengers per year.
This new configuration gives Aéroports de Paris the opportunity to reorganize its installations for the benefit of all airlines. These new infrastructures allow Air France to group its operations to the East of the hub, in terminals 2 E , 2F and 2G.
Air France has taken advantage of this new environment to rethink certain jobs to make them more customer-oriented. For instance, to assist passengers who do not speak English or French, Air France has set up a team of multilingual agents speaking Mandarin Chinese, Cantonese, Japanese, Korean, Tamil, Hindi, Spanish, Portuguese and literary Arabic.
Their understanding of the language and culture facilitate their exchanges with these populations, help-ing them to establish a more spontaneous contact.
The complete survey "France viewed by foreign travellers – and what if the airport left a good impression?" at www.csa.eu and on the Paris Dauphine blog: blog212.dauphine.fr
The survey was conducted with 816 people from the UK, U.S.A, Brazil, China, India and Russia at Paris-Charles de Gaulle airport in April/May. The questionnaire aims to find out what people think about their stay in France and their experience at Paris-Charles de Gaulle airport.
Source = Air France & KLM Royal Dutch Airlines