Amadeus and Japan Airlines (JAL) have announced an agreement that will see Amadeus provide the airline with its full Altéa Suite of IT solutions.
JAL will become the latest oneworld alliance airline to adopt Amadeus’ Altéa Suite, allowing the airline to replace its existing passenger service system, which it has been operating with since 1969, and delivering a modern, customer-centric IT foundation across both its domestic and international routes.
JAL’s decision to modernise its IT approach is part of a wider corporate transformation programme, and to ensure a smooth migration to the Altéa Suite, the process will be supported by the local Amadeus Airline IT team based in Tokyo.
“Our aim is to deliver a high quality, full service offering for international flights whilst delivering convenience and simplicity for domestic flights and the latest approaches to customer management and IT are fundamental to this strategy and we have found a partner in Amadeus willing to invest in only the most modern, future-looking and cutting-edge solutions,”Japan Airlines senior managing executive officer management division route marketing, Hideki Kikuyama said.
“This agreement follows a period of sustained growth for our suite of products and services across the entire Asia Pacific region in particular and we are currently working with a number of leading airlines across the region, and our commitment to Asia has never been higher,” Amadeus senior vice president airline IT Julia Sattel said.
“We are confident that our technology will deliver the flexibility, responsiveness and scalability required to cater to JAL’s evolving commercial requirements.”
More than 120 airlines have contracted for Amadeus Altéa to date and based on existing contracts, Amadeus estimates that by 2015 the number of Passengers Boarded (PBs) managed by Altéa will be around 800 million.