Paris-Charles de Gaulle Airport has been awarded Skytrax’s ‘World’s Most Improved Airport’ at the recent Passenger Terminal Expo.
The award, voted by passengers across the world, is presented to the airport that shows the most progress in areas of service quality and customer satisfaction.
Aéroports de Paris chairman and chief executive officer Augustin de Romanet said the prize was well deserved and represents the team’s ongoing commitment to customer satisfaction.
“In one year, Paris-Charles de Gaulle Airport moved up 34 places in the Skytrax rating, from 95nd to 48th position,” Mr Romanet said.
“This result proves that our policy to promote service quality is bearing fruit. We must continue in this direction.”
The award was given to the Paris-Charles de Gaulle Airport for improving in overall satisfaction twice as fast as its competitors between 2010 and 2014.
At the end of 2014, 89.8 per cent of surveyed passengers said they were satisfied with the airport.
Customers expressed their satisfaction due to the smoothly flowing security checkpoints and the comfort of the boarding lounges, which have recently been upgraded to offer guests free Wi-Fi.
In addition to this award, Hall M of Paris-Charles de Gaulle’s Terminal 2E placed sixth amongst the world’s best terminals.
The airport was also recently awarded “Welcome Chinese” certification by the China Tourism Academy for their innovation in welcoming foreign, and in particular Chinese, guests.