SITA has reported that the air transport industry has cut the rate of mishandled bags by 61.3 per cent globally since 2007, and thus saving a total of US$18 billion.
The SITA 2015 Baggage Report was released this week and it showed that the rate of mishandled bags in 2014 was 7.3 bags per thousand passengers, down from a peak of 18.88 bags per thousand passengers in 2007.
This decline comes despite a significant rise in passenger numbers over the same time period, peaking at 3.3 billion passengers in 2014.
SITA chief executive officer Francesco Violante, said this improvement in baggage handling over the past seven years is largely a result of strong technology investment.
“Rising passenger numbers will continue to place pressure on baggage infrastructure and processes, so the industry cannot afford to become complacent. With IATA forecasting continued passenger growth of around 7 per cent in 2015, all industry partners will need to focus on baggage management,” Mr Violante said.
Airlines and airports are continuing to invest in new technology to optimize passenger and baggage processing, including self bag tagging, self bag drop, systems automation and bag ticketing.
Over the next three years, 59 per cent of airports have said they would invest in major self-service programs, as passengers increasingly express a desire to have more control over their journeys, including their baggage.
By 2017, around 69 per cent of airlines said they would provide passengers with real-time updates on the location of their bags, with 66 per cent looking to provide these updates via smartphone apps.
SITA has led the air transport industry in providing baggage tracking and tracing solutions for the air transport community more than 20 years.