ANA today announced the introduction of “ANA Baggage Drop Services,” Japan’s first self-service baggage drop system, available for domestic departures from the airline’s hub at Haneda Airport’s Terminal 2 from July 1, 2015. The introduction is in line with the airline’s ongoing efforts to continually enhance the travel experience for all ANA guests, and is offered conveniently alongside the airline’s automated check-in machines, which contribute to shorter queues for passengers. ANA plans to install a total of 39 self-service baggage drop machines by the end of 2015, which will mark the greatest number of baggage drop systems in one airport in the world.
“At ANA, we continuously strive for the highest global standards of service, in order to enhance convenience for our customers,” said Tetsuo Fukuda, ANA Executive Vice President of CS & Products Services, Corporate Planning. “We are proud to offer the first automated baggage drop stations in Japan; this is the latest offering in our mission to create a seamless check-in process for our guests, and we plan to roll out more services in the months to come.”
The ANA Baggage Drop Services is available in English, traditional Chinese, simplified Chinese and Korean, to accommodate the rising number of foreign residents and visitors to Japan—May 2015 saw 49.6% more inbound travelers to Japan than the same period one year ago, with a total of 1.64 million visitors marking a record number for a single month.
For added convenience, automated check-in machines will also be available in traditional Chinese, simplified Chinese and Korean beginning this autumn, and in spring 2016, ANA will introduce a new series of easily identifiable pictograms for passengers to help them locate the appropriate counter and amenities.
ANA is the proud winner of the SKYTRAX award for the World’s Best Airport Services”for three consecutive years, and the introduction of ANA Baggage Drop Services and the newly designed airport pictograms, demonstrate the airline’s continued commitment to customer service.