Customer Service Excellence Awards and Capital Weekly Service Awards
The annual “HKIA Customer Service Excellence Programme” award ceremony was held today at the Hong Kong International Airport in recognition of around 500 outstanding airport frontline staff who demonstrated excellent customer services during the year 2014/15. 76 staff from Hong Kong Airlines (the “Company”) and 40 staff from Hong Kong Aviation Ground Services Limited (HAGSL), the subsidiary of Hong Kong Airlines, were applauded with the awards. And both the companies were presented two corporate awards respectively. Mr. Sun Jianfeng, Vice President of the Company and Mr. Stanley Kan, Managing Director of HAGSL, attended the ceremony.
Hong Kong Airlines and HAGSL joined hands to organize “Flash Mob Christmas Song” on last year’s Christmas Eve at the airport, bringing the travellers blessings and surprises which won the two companies “Cross-Company Excellence Awards – Outstanding Customer Service Awards”. HAGSL and Select Service Partner Hong Kong Ltd, Hong Kong Airlines’ cuisine service provider at the Company’s VIP lounge Club Bauhinia, also won the awards for successfully helping two separated passengers reunite. Besides, measured by the Airports Council International ASQ survey, Hong Kong Airlines won the “Best Check-in Service Award” in the category of “Check-in efficiency” among airlines in the Airport Service Quality Survey, while HAGSL won in the category of “Check-in Courtesy & Helpfulness”. Other staff members were awarded “individual Excellence Award” and “Corporate Excellence Award” at the ceremony.
Mr. Sun Jianfeng, Vice President of Hong Kong Airlines said, “Hong Kong Airlines has been honoured the Customer Service Excellence Awards for several years. We are pleased to see the number of award winners has more than tripled this year, hitting record high. It shows that our people-oriented service principle has been recognized by more passengers, which is also a great encouragement to our employees.”
Mr. Stanley Kan, Managing Director of HAGSL said: “Since its establishment in last year, HAGSL has been providing ground handling service to five airlines including Hong Kong Airlines. Winning the Customer Service Excellence Awards recognizes the professionalism of our frontline staff. We are confident that we will be able to provide our quality service to a wider range of passengers in the future.”
In addition, Hong Kong Airlines also received the Capital Weekly Service Awards at its award ceremony. Ms. Mandy Chan, Deputy General Manager, Ground Service of Hong Kong Airlines attended the ceremony on behalf of the Company. The Capital Weekly Service Awards is voted by expert panel of judges and the public to honour those Hong Kong enterprises with outstanding performance in providing quality service in the past year. Ms. Chan said at the award ceremony: “As a local airline, Hong Kong is our home, from where we are dedicated to providing our customers with pleasant and attentive services, both on the ground and in the sky.”