Excite Holidays introduces new Live Chat feature
Excite Holidays has today enabled its new Live Chat feature for all of its agencies in Australia and New Zealand.
Working in collaboration with key agency partners and in line with our ‘made for agents’ philosophy, Live Chat will give travel agents another method of interaction and booking support.
Live Chat is the latest addition to Excite Holidays’ commitment to customer service excellence.
In addition to this new communication channel, travel agents are also able to contact Excite Holidays by phone or email via their agency support centre which operates 24 hours a day, 365 days a year. And, Excite Holidays currently has eight BDMs providing face-to-face support to travel agents across Australia and New Zealand.
By using Live Chat, travel agents are able to speak to a member of Excite Holidays’ agency support team without waiting in a queue, 24 hours a day, every day. Once agents type in their query, they will receive an instantaneous response.
“We developed Live Chat as part of our continuing commitment to customer service excellence. We wanted to provide our agents with an additional way to communicate with us and Live Chat allows them to receive quick answers to their booking questions,” explains Andrew Yell, general manager global sales.