ANA receives Skytrax commendation for 6th consecutive year
ANA, Japan’s only 5-star airline, has been named the leading airline in two categories at the prestigious 2016 World Airline Awards hosted by SKYTRAX. The awards for “World’s Best Airport Services” and “Best Airline Staff in Asia” were presented in a special ceremony at the Farnborough International Airshow.
These achievements recognise ANA’s ongoing commitment to providing exceptional levels of customer service and a superior air travel experience, prioritising passenger comfort, convenience and safety. The Skytrax World Airline Awards are determined by the results of an online survey completed by passengers worldwide. This is the fifth time ANA has received the ‘World’s Best Airport Services’ award and the fourth consecutive year it has won in this category. It is also the third time ANA has been commended with the ‘Best Airline Staff in Asia’ award and the second consecutive year it has won in this category.
The ‘World’s Best Airport Services’ award is presented to the airline that receives the highest level of customer satisfaction across a full range of airport services. It recognises the high quality of service provided by ANA staff across its 40 destination cities worldwide. ANA endeavours to provide personalised customer service, tailoring its approach to individual customer needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate.
In the “Best Airlines Staff in Asia” award, SKYTRAX recognised the coordinated efforts of ANA airport staff and cabin crew to continually improve service quality.
Skytrax commended ANA for exceeding all other airlines headquartered in Asia to provide the best customer service both on the ground and in the air.
Mr. Osamu Shinobe, President and CEO of ANA, commented on the awards: “ANA is committed to becoming the world’s leading airline and providing all passengers with a superior air travel experience. We are focused on providing a personalised, high-quality service which ensures the comfort and safety of all our customers. I would like to thank all our staff for their hard work and dedication which enables us to provide an exceptional level of service in every airport and on every ANA flight, and I would like to thank all our customers for voting for us and for choosing to fly ANA.”
SKYTRAX, established in 1989 and based in London, is an airline industry consulting and rating company. The annual awards are based on independently-run customer surveys, including on-line questionnaires, covering more than 300 airlines. In addition to the World Airline Awards, SKYTRAX also compiles an Airline Star Ranking, which ranks airlines on a scale of one to five. ANA’s current rating is the maximum five stars, which it has won for four consecutive years. ANA’s past record of category awards from SKYTRAX is as follows:
• 2011: World’s Best Airport Services, Staff Service Excellence, Asia
• 2012: Best Transpacific Airline
• 2013: World’s Best Airport Services, Best Cabin Cleanliness
• 2014: World’s Best Airport Services, Best Transpacific Airline
• 2015: World’s Best Airport Services, Best Airline Staff in Asia
ANA is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on Trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2016 was awarded five stars for the fourth consecutive year by the world’s leading Airline and Airport review site, Skytrax. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.