As from 2 September, Air France will offer its customers three weekly services to Shanghai-Pudong by Airbus A380. Air France will therefore become the first European airline to serve the Chinese economic capital by A380.
On board its Airbus A380, Air France offers customers four cabin classes (La Première, Business, Premium Economy and Economy) as well as several exclusive new features for a unique travel experience and even more comfort:
– 6 bars for a friendly atmosphere during the flight,
– 5 decibels less noise in the cabin compared with industry standards,
– A gallery dedicated to art and culture.
“By serving Shanghai by Airbus A380, we are pursuing our development strategy on growth markets. On board, we aim to provide all our customers with the levels of comfort, serenity and French-style service excellence that distinguishes Air France worldwide. This new route by A380 demonstrates the excellent cooperation between the French and Chinese aviation authorities, which have made this agreement possible,” underlined Alexandre de Juniac, Chairman and CEO of Air France.
Dedicated services for Chinese customers
Air France has created a range of services specifically tailored to accommodate its Chinese passengers. Announcements are made in Mandarin on flights to and from Beijing, Shanghai, Guangzhou and Wuhan and in Cantonese for Hong Kong flights. Chinese interpreters are present on board all Air France flights to and from China.
To welcome and provide assistance to passengers who do not speak English or French, Air France has a team of multilingual agents at Paris-Charles de Gaulle who speak Mandarin and Cantonese.
The chefs of Air France subsidiary, Servair, the on-board foodservices specialist, develop a range of fine Chinese dishes served in Business Class, Premium Economy and Economy. In addition, jasmine tea is offered in all cabins.
Air France also offers a frequently renewed selection of international films subtitled in Chinese.
A Chinese film is also routinely offered.
Air France offers a selection of Chinese newspapers and magazines on board.
Furthermore, Air France has developed a dedicated corporate website for its Chinese customers, http://corporate.airfrance.cn. Available in Simplified and Traditional Chinese, this website provides all the main Air France news from Greater China and around the world.
European leader between China and Europe
The Air France-KLM Group is European leader between Europe and China. Air France and KLM operate 93 weekly flights from their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol to 9 destinations in Greater China: Beijing, Shanghai, Hong Kong, Guangzhou, Chengdu, Hangzhou, Wuhan, Xiamen and Taipei.
With its partners China Southern and China Eastern, Air France-KLM offers up to 126 weekly
flights to China.
In summer 2013, Air France serves Shanghai-Pudong from Paris-Charles de Gaulle with 27 weekly flights, thirteen of which are operated on a code-share basis with China Eastern Airlines, a member of SkyTeam.